🛍️ The K&H Solutions — Frequently Asked Questions
🧡 About Our Shop
The K&H Solutions is your one-stop shop for apparel, gifts, and digital resources designed to inspire and uplift educators, counselors, and mental health professionals. Every item is thoughtfully created to “speak from the heart.”
📦 Orders & Processing
Most items are made to order. Processing typically takes 5–7 business days. Shipping time depends on your location and the shipping method selected.
We can make changes within 12 hours of purchase. AWe begin processing orders quickly. If you need to make a change, please contact us as soon as possible.
Changes may be possible within a limited time after purchase, but they are not guaranteed once production has started.
Add your info in the Personalization box on the product page or the Order Notes/Comments at checkout. If you forget, email knhsolutionstx@gmail.com or hello@thekhsolutions.com with your order number.
You’ll receive a shipping confirmation with tracking. If you need help, email knhsolutionstx@gmail.com or contact@thekhsolutions.com.
🚚 Shipping & Delivery
Yes—orders over $75 within the U.S. ship free (standard).
Do you accept returns or exchanges?
We want you to feel confident in your purchase.
Returns may be accepted for eligible items:
- Items must be unused and in original condition
- Customers are responsible for return shipping unless there is an issue on our end
If something isn’t right, please reach out — we’re here to help.
We primarily ship via USPS and UPS.
Wait 24–48 hours after the delivery scan, check with neighbors and your local post office. If it still hasn’t arrived, email knhsolutionstx@gmail.com or hello@thekhsolutions.com and we’ll help.
Do you offer digital products or courses?
Yes — we offer digital resources designed to support growth, reflection, and real-life application.
Please note that all digital products are final sale and non-refundable.
🎨 Custom & Personalized Orders
Absolutely! Many items can be customized (name, role, quote, colors).
Add details in the Personalization box or Order Notes/Comments at checkout.
For complex requests or bulk orders, email knhsolutionstx@gmail.com or hello@thekhsolutions.com.
Will I receive emails or text messages?
Only if you choose to. We send emails and SMS messages to share updates, new releases, and meaningful content—but only when you’ve given us permission.You can unsubscribe at any time.
By opting in, you agree to receive marketing and promotional text messages from K&H Solutions at the phone number provided. Message and data rates may apply. Message frequency varies. Reply STOP to opt out. You may unsubscribe from emails at any time by clicking the unsubscribe link.
Yes, we do! We love working with teams, schools, and organizations.
If you’re interested in placing a bulk or custom order, please contact us and we’ll help bring your vision to life. We provide group pricing and timelines. Include quantities, sizes, and deadline in your email to knhsolutionstx@gmail.com or hello@thekhsolutions.com.
How can I contact you?
We’re always here to support you.
Email: hello@thekhsolutions.com
Phone: 1-346-977-1888
💳 Payment & Gift Options
Major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Yes—request it in the Order Notes/Comments at checkout.
🔁 Returns & Exchanges
Because items are made to order, returns/exchanges aren’t accepted unless there’s a defect or we made an error. Contact us within 7 days of delivery at knhsolutionstx@gmail.com or contact@thekhsolutions.com.
Email knhsolutionstx@gmail.com or contact@thekhsolutions.com within 3 days of delivery with photos of the item and packaging, and your order number—we’ll make it right.
🌍 Digital Products
After payment, you’ll receive an email with a download link. Check spam/promotions if you don’t see it within 5 minutes.
No. Digital items are for personal or single-organization use and cannot be shared, resold, or redistributed.
💌 Need More Help?
We’re here for you!
Email knhsolutionstx@gmail.com or hello@thekhsolutions.com.
We respond within 24–48 business hours (Mon–Fri).